Refund policy

You may request a return within 14 calendar days after receiving your order. Email info@gymwhalecollective.com with your order number or other proof of purchase and the items you wish to return. You do not need to give a reason.

After notifying us, send your return within 14 calendar days. We will provide instructions and the appropriate return address. Please contact us before sending items so we can direct your package correctly. Our response time will not reduce your rights, and prior approval is not required to exercise a statutory cancellation right.

For ordinary change-of-mind or sizing returns, items must be:

• Unwashed and unaltered.
• Unworn except for trying them on.
• In their original condition, with original tags attached if supplied.

Please package items securely. Original packaging is preferred but is not required. These conditions do not restrict legal remedies for faulty goods or statutory withdrawal rights.

Return shipping and fees

You are responsible for return shipping costs for change-of-mind or sizing returns, including international returns. We do not automatically provide a prepaid label for these returns. Keep proof of postage; tracked shipping is recommended.

If we sent an incorrect item or your product is defective or damaged, we cover reasonable required return shipping costs and will explain how to return it.

We do not charge restocking fees. Original outbound shipping charges are generally not refunded for voluntary change-of-mind returns, except where required by law. We will not retroactively deduct an outbound shipping charge from an order that qualified for free shipping.

Cancellations and preorders

Full payment is collected when you place a preorder. You may cancel an order for a full refund at any time before it ships by emailing us with your order number. Eligibility is based on when we receive your request, not when we respond. Printing a shipping label alone does not mean your order has shipped.

For our September 2026 launch, preorders are expected to ship 2–3 weeks from your order date, with delivery time additional. Orders containing multiple items ship together once everything is ready.

If we cannot ship within the promised window, we will notify you, provide an updated estimate when available, and offer you the choice to agree to the delay or cancel the unshipped items for a refund, including applicable associated charges. We will obtain consent where required and cancel and refund if required consent is not received.

A fully canceled order receives a full refund, including shipping and taxes paid to us. We process pre-shipment cancellation refunds within 7 business days, or sooner where required by law. Once an order has shipped, the return process applies, without limiting statutory cancellation rights.

Damaged, defective, or incorrect items

Please inspect your order and contact us promptly if anything is damaged, defective, or incorrect. Include your order number and a description; photographs can help us resolve the issue.

We will provide an appropriate repair, replacement, or refund under applicable law and cover reasonable required return costs. You do not have to place a separate paid order to resolve an error on our part. The ordinary 14-day return window does not limit legal rights concerning faulty or incorrectly described goods.

Exchanges

We do not currently offer direct size or style exchanges. Return the original item for a refund and place a new order for the item you want. Availability is not guaranteed, and the new order’s price and shipping terms apply. This does not limit remedies for defective or incorrect products.

Sale items and gift cards

Sale and discounted apparel follow the same return rules as full-price apparel. Gift cards are nonreturnable and cannot be redeemed for cash except where required by law.

Refunds

We will notify you after receiving and inspecting your return. If a voluntary return does not meet the applicable conditions, we will explain why and discuss the next steps; this does not override statutory rights.

Eligible refunds go to the original payment method, including applicable tax adjustments. We aim to process them within 7 business days after receiving and inspecting your return, while complying with any earlier legal deadline or obligation to refund based on proof of return.

Your bank or payment provider may need additional time to post the credit. If you have not received a refund confirmation within 7 business days after your return reaches us, or a confirmed refund has not appeared after 10 business days, contact us.

International returns

The same return process applies to international orders, subject to mandatory local rights. Customers pay international return postage for change-of-mind or sizing returns.

Import duties, taxes, or clearance fees paid directly to a customs authority or carrier are not payments received by Gymwhale. Any available reimbursement generally must be requested from that authority or carrier. Charges collected by us are handled under applicable refund and tax rules. These provisions do not transfer costs to you that we are legally required to bear.

EU and UK withdrawal rights

Where applicable, you may withdraw without a reason within 14 days after you or your designated recipient receives the goods, or the last goods in an order delivered separately. Send us a clear cancellation statement before the deadline and return goods within 14 days afterward. You pay direct return postage for a change of mind.

For full withdrawals, refunds include standard outbound delivery but not premium-delivery upgrades. We refund using the original payment method without a fee within 14 days of notice, but may wait for the goods or proof of return, whichever arrives first. Any lawful deduction is limited to lost value from handling beyond what is necessary to inspect the goods as in a shop. Standard apparel does not become personalized merely because it is preordered.

You may email your own clear statement or use the optional withdrawal notice in our Terms and Conditions. Any longer period or additional protection required by local law takes precedence.

Contact

For returns, cancellations, or refund questions, contact info@gymwhalecollective.com.

GYMWHALE COLLECTIVE, LLC
Business contact details are provided in our Terms and Conditions. Please email us for the appropriate product-return address.